Last updated February 2026
You can cancel at any time from the billing page. Cancelling stops future charges and you keep Premium until the end of the period you have already paid for. Your data is never deleted when a subscription ends — storage limits simply apply again.
If you are unhappy, contact us within 14 days of a charge and we will refund that billing period in full. After 14 days we refund at our discretion, for example where a technical fault prevented you from using the service.
The one-off verification fee is refundable in full if we have not yet contacted the institution. Once the request has been sent, the fee is non-refundable because the work has been done — even where an institution declines to confirm the document.
Recipe purchases carry a 48-hour satisfaction guarantee. If the recipe is not as described, raise a dispute within 48 hours and we will review it and refund where the claim is upheld. After 48 hours a sale is final.
Email support@vaultng.app from the address on your account with the date and amount of the charge. Approved refunds are returned to the original payment method, usually within 5–10 working days. Our payment provider is merchant of record and processes the refund.
See also our Terms of Service and Privacy Policy.
VaultNG is a product of Dynamic Suite Ltd.